Hospitals play a very important role in the delivery of healthcare services. With advances in the field of medicine, hospitals are able to offer a wide variety of health services and in doing so, hospitals depend on modern technology, consume large amounts of resources, and have thus become very complex organisations. Hospital management has assumed added significance in the light of increased costs for medical care, the ageing population and the potentially declining levels of service, all of which threaten the quality of service delivered. Liberalization of the insurance sector has added a new dimension to the delivery and pricing of healthcare services. Poor quality of service not only wastes resources but is positively dangerous to the health and welfare of the patients and the community at large. Hospital administrators, therefore, need a certain amount of professional management inputs so as to manage hospitals efficiently and effectively. The impact of Covid 19 with its impact on the use of technology in delivery of care by hospitals and increased interface between private health sector with public health sector and Government has added to the complexity.
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The objective of this programme is to equip the senior hospital managers and administrators with the necessary management inputs for efficient and effective management of their hospitals as organisations.
Healthcare Systems and the Role of Hospitals
Service Quality Management
Managing Service Delivery
Financial Management in Healthcare
Marketing of Hospital Services
Organisational Behaviour and Human Resources
Data Analysis for Healthcare Management
This programme is designed for medical, para-medical, and non-medical professionals who are in the senior management and administrative positions in medium to large hospitals. The target audience for this programme would therefore include deans and directors of medical colleges, hospital superintendents, deputy superintendents, medical directors, nursing directors, heads of departments and administrators with substantial managerial responsibilities, interest and motivation to learn and improve hospital services. The programme will be geared to public, corporate, private and charitable hospitals.